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	<title>Flight Wisdom &#187; Social media</title>
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		<title>The Squeaky Wheel: Social Media, Kevin Smith and Southwest Airlines</title>
		<link>http://blog.flightwisdom.com/2010/02/15/the-squeaky-wheel-social-media-kevin-smith-and-southwest-airlines/</link>
		<comments>http://blog.flightwisdom.com/2010/02/15/the-squeaky-wheel-social-media-kevin-smith-and-southwest-airlines/#comments</comments>
		<pubDate>Tue, 16 Feb 2010 01:22:02 +0000</pubDate>
		<dc:creator>guru</dc:creator>
				<category><![CDATA[Opinion]]></category>
		<category><![CDATA[Southwest Airlines]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Kevin Smith]]></category>
		<category><![CDATA[Social media]]></category>
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		<description><![CDATA[It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should. ]]></description>
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		<title>The TSA Escalates its MythBusting</title>
		<link>http://blog.flightwisdom.com/2009/10/19/the-tsa-escalates-its-mythbusting/</link>
		<comments>http://blog.flightwisdom.com/2009/10/19/the-tsa-escalates-its-mythbusting/#comments</comments>
		<pubDate>Mon, 19 Oct 2009 05:43:52 +0000</pubDate>
		<dc:creator>guru</dc:creator>
				<category><![CDATA[Opinion]]></category>
		<category><![CDATA[TSA]]></category>
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		<description><![CDATA[The TSA is truly amazing in its involvement with social media. A lot of things they post on their blog are ones we find a bit hard to swallow, but when they respond to the latest internet anti-TSA story, they go at it full force.]]></description>
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