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The Squeaky Wheel: Social Media, Kevin Smith and Southwest Airlines

By guru

It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
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Kevin Smith and the Customers of Size

By guru

We hate the debate over large customers, be they big, tall, or both. It never ends. And it invariably gets into an argument about the obesity issue in America. We've often said the only fair thing to do is size the seats to the statistically average American and accept that some people, many through...
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