Tag Archive
The Squeaky Wheel: Social Media, Kevin Smith and Southwest Airlines
It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
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Kevin Smith and the Customers of Size
We hate the debate over large customers, be they big, tall, or both. It never ends. And it invariably gets into an argument about the obesity issue in America. We've often said the only fair thing to do is size the seats to the statistically average American and accept that some people, many through...
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United Breaks Guitars? United Loses Luggage?
The singer, who is Canadian, was flying to Colorado Springs, was forced to fly United again because they were the only carrier he could. For more than an hour on Sunday, he was told he could not leave the international baggage claim area at Denver International Airport, where he had flown from Saskatchewan, because...
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Rant: How Can Airlines Handle Conflicts
Yesterday, we were reading Chris Elliott's Travel Troubleshooter blog. He posted excerpts from letters sent and received by a regular flier and US Airways. And we started contemplating the issue of how airlines might handle things when the airline and the passenger cannot see eye to eye.
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Jabberwocky Revisited
Image by Jennifer Pickens via Flickr
“Beware the Jabberwock, my son!
The jaws that bite, the claws that catch!
Beware the Jubjub bird, and shun
The frumious Bandersnatch!“
In one of our earlier posts, we commented on the issues of customer service. Three years later, there are much to revisit. Why it is marketing departments spend all their money...
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Gotta Love Spirit
Image via Wikipedia
Spirit Airlines, the same airline whose CEO made the mistake of sending a private inconsiderate email back to a customer tried to charge customers a cancellation fee for surviving an airplane crash.
Two passengers, Rob and Jeff Kolodjay were scheduled to fly out to Myrtle Beach for a golf trip. Their flights got...
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Mailbag: Customer Service
Our recent Customer Service Stories from other blogs netted this comment from Joanne.
I arrived in Newark airport Sunday, April 17 at 6:45 from Paris to take a connecting flight on USAir from Newark to Rochester, NY. I had booked the ticket on Cheap Tickets back in December. When I and my 2 traveling companions...
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