Tag Archive

Followup: Air France Dispute

By guru

Last week, we talked about a man who had written us over his dispute with Air France. You can find that story here. This week, he sent us a followup, so we thought we would revisit the issue. It included a letter from the manager of customer care for Air France-USA as well as...
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Rant: FREQUENT Flier Programs

By guru

The idea of a customer loyalty program is a good one. We want to be rewarded for our patronage of any given company, be it an airline, or be it the local supermarket. But there is a serious problem with these programs for their patrons. People forget one word. FREQUENT.
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