http://blog.flightwisdom.com/2009/12/22/the-dot-orders-airlines-to-adopt-a-customer-service-plan/ News, Thoughts, and Advice on Air Travel and the Travel Experience Tue, 07 Sep 2010 09:28:41 +0000 hourly 1 http://blog.flightwisdom.com/2009/12/22/the-dot-orders-airlines-to-adopt-a-customer-service-plan/comment-page-1/#comment-13480 The Miles Paradox: Can a free benefit actually decrease customer satisfaction? | Holland-Mark Blog Thu, 24 Dec 2009 14:37:26 +0000 http://blog.flightwisdom.com/?p=2326#comment-13480 [...] The DOT Orders Airlines to Adopt a Customer Service Plan (flightwisdom.com) [...] [...] The DOT Orders Airlines to Adopt a Customer Service Plan (flightwisdom.com) [...]

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