Retromercial: United Customer Service – 1989

Earlier, we were commenting on the lack of pride in customer service as a part of business, specifically referencing United Airlines, among others, and discovered this, a 1989 United commercial on the very same subject. It so perfectly illustrated some of our thoughts. We wonder if someone at United should see it?

http://www.youtube.com/watch?v=zZ6Z8kcoi-E