http://blog.flightwisdom.com/2006/09/05/the-telephone-game/ News, Thoughts, and Advice on Air Travel and the Travel Experience Fri, 10 Sep 2010 16:54:17 +0000 hourly 1 http://blog.flightwisdom.com/2006/09/05/the-telephone-game/comment-page-1/#comment-46 Flight Wisdom » Jabberwocky Wed, 20 Sep 2006 05:55:32 +0000 http://blog.flightwisdom.com/2006/09/05/the-telephone-game/#comment-46 [...] Two weeks ago, we commented on the subject of call centers in a post. Talking to call centers of all types continues to trouble us. In a recent series of calls to our local telephone repair service, their IVR advised us of excessive hold times every single time, and three out of four times, our call was answered immediately once they finished trying to convince us to use their automated system. [...] [...] Two weeks ago, we commented on the subject of call centers in a post. Talking to call centers of all types continues to trouble us. In a recent series of calls to our local telephone repair service, their IVR advised us of excessive hold times every single time, and three out of four times, our call was answered immediately once they finished trying to convince us to use their automated system. [...]

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